CALL CENTER

• Call Center

  To better address demands from group clients & customers, we set up a service center seperated from the original traditional call center, and designated solely for Corporate Employee Benefits services.

   

  Service hours

   

  Voice messages service proved during non-office hours and & peak hour within 1 hour responding time

   

  Language

   

  Mandarin and English

   

  Service scope

   

  Claim inquiry and status tracking, benefits inquiry, insurance product inquiry, claim reporting, appeals and complaints, and other consultation.